Frequently Asked Questions
I got a text message, where can I find that deal?
All deals can be found in their respective deals tab in the online ordering system. All deals are only valid on the same day the text was sent unless otherwise stated. Deals do not include sauce substitutions, vegan subs, crust flavors or premium toppings. You can find the online deals and text deals in the first tab in the online ordering system labeled “Pizza and Combo Deals” as seen below:
Do I have to pre-pay for my order?
Large orders and delivery orders require pre-payment. If catering order is placed through our online ordering system without payment, you will need to be verified and you payment must be collected before order is processed. Please note: Bills above $20 are not accepted.
Can I pay cash for an online pick up order?
Yes. Please select cash from the dropdown menu as seen here:
Do you deliver to my address?
To check and see if we deliver to your address, please fill out your information in the online ordering system. Our online ordering system will route you to the nearest store based on the information provided.
Do you have nutritional information available?
We do not have any nutritional information available at this time.
Do you offer school or large party discounts?
For inquiries regarding pricing for school or large parties, please email us at contactus@myscratchpizza.com.
How do I submit my order?
After you’ve added everything to your cart, please select checkout and fill out all your information. Once filled out, there is a submit order button at the bottom of the form. Please make sure to click on submit order to send it to our restaurant. Please see screenshot below.
I am trying to place an order online, was it received?
After submitting an online order, a confirmation order is sent to the email provided at time of checkout. Please check your inbox or spam folder for confirmation.
I have a comment, where can I give feedback?
To leave a comment or provide feedback about the service you received at one of our locations, please email us at contactus@myscratchpizza.com.
I would like to pay cash for my delivery, do you currently accept cash?
We accept cash payments for to-go and pick-up orders only. Delivery orders require pre-payment with a debit card or credit card.
What is the service charge?
At Scratch Pizza we take great pride in serving our community. In our ongoing effort to maintain the quality and affordability of our offerings, we are implementing a small service charge on all orders. We understand that you may have questions about this change, and we’d like to explain its purpose.
As a small family-owned business, we are constantly striving to provide the best experience possible. Unfortunately, in recent times, the costs of ingredients, labor, insurance, and other operational expenses have been steadily increasing. This service charge will help us continue to offer you the same exceptional quality you’ve come to expect while keeping our prices as competitive as possible.
We want to reassure you that we’ve carefully considered the impact of this service charge, and it will be used to maintain the excellence you associate with Scratch Pizza. We remain committed to delivering the same great taste and service that has made us a local favorite.
We appreciate your loyalty and support, and we’re here to answer any questions you may have about this change. Please feel free to reach out to us via email at contactus@myscratchpizza.com if you would like further information or assistance.
Do you charge for delivery?
Yes. We charge $6.99 for delivery and require a $25 subtotal.